What to Do if My Withdraw is Missing?

If the withdraw status has turned to success, it means the payment has been sent out successfully to beneficiary bank. However, your bank may need more time to process the payment.

We recommend you to patiently wait for 1 day and recheck with your bank.

If your bank confirmed that they haven't receive the funds. No worry, please reach out to PingPong servce team or your account manager to check. We will find your payment and fix the issue.

There maybe some reasons that the payment failed to be withdrawn:

• Beneficiary information is wrong: Please correct your account information and team will resend the payment to your bank
• The beneficiary bank don't accept the payment and returned: Please change a bank to withdraw.