-
What if I didn’t receive the confirmation code?If you didn’t receive the confirmation code, please check the number you input and request a new verification code again. Confirmation code will be sent within 1 minute, please try again after 1 min to avoid clicking too many times.
-
What I can choose when the platform I use does not display here?You can add the name and the link of that platform into 2blanks as below. If your sales category is Books, you must provide: operating license including store link, MWS Token, Store invoices issued in the last 2 months and screenshot of your store on Seller Central to prove that your store is owned.
-
How long does it take for me to sign up with PingPong?It is a very simple process and can be completed within 5-10 minutes. After signing up, your account gets approved within a working day. Thereafter you can start using the account for receiving payments from across the globe.
-
What if I didn’t receive an activation email?If you didn’t receive an activation email, please check your spam folder. If it is still not found, please check if the email is right. If it is right, please request again. if it is wrong, please enter your email address again. If there is still a problem, please contact customer service through cs-india@pingpongx.com.
-
How can I register a personal account?Step 1: Access to website: https://business.pingpongx.com/entrance/signup?location=in. Click to “Register” and fill in your information. Step 2: PingPong will send the activation email to your email address that you registered with You can check your email and click “Activate now” to activate. Step 3: After activating the account successfully, you sign into your account. Step 4: Complete by filling in all information. Step 5: Complete your company information. Personal account must
-
What if I want to receive money from other currencies except to USD/CAD/EUR/GBP/AUD/JPY?We also support receiving money from other currencies such as SGD, CNH, HKD. Except 9 currencies, we are sorry that we cannot support.
-
Is there an age limit for registering?We are sorry that we cannot support you if you're under 18, we only support and provide service for the one who is more than 18 years old.
-
What information do I need to provide to open a business account?To open a Business account, you need to provide the following information: - Bank statement (Bank Statement) of the last 3 months in PDF format and display information such as account number - account holder’s name - bank name. - Identity card - Note: Information of Pingpong account holder and the beneficiary account (Receiving account) must be the same name
-
What is the right form for a phone number?The prefix of phone number must be the code of your country or region.
-
Why am I asked to provide the documents?When there is unusual large amount of money on your account, we ask you to provide the documents to ensure user safety and adhere to strict rules and regulations set forth by government, laws and affiliated banks.
-
How can I change my address?To change your address, please provide a full address including house number, street name, ward and province through email vnsupport@pingpongx.com, our CS team will support you.
-
How can PingPong receive money from Global Payment Service?You will receive a Virtual account from Pingpong which you need to add in your business Platform. While the fund is transferred, it will be transferred to the Pingpong account. Wherein, post that the fund will be transferred to your local bank account from Pingpong.
-
Can I add someone else's bank details for withdrawal?No. You can only add a savings account which is under your company name, and you cannot add another person's bank details. You can also withdraw payments in a Current account of a Company which you own as a sole proprietor or have a partnership in.
-
How many currencies does PingPong support?PingPong supports 7 currencies: USD/CAD/SGD/JPY/AUD/ EUR/GBP
-
Is there a charge for applying for registration?There is no charge for registration and collection of platform payments. The maximum fee of 1% is charged only during the withdrawal of funds from Pingpong account to the beneficiary bank account. There is no other invisible fee.
-
How can I change my name if I input wrong?Just in case your account is under review. - In case totally wrong, PingPong can not support you changing it.Please kindly register a new email. - In case you type the wrong character or missing surname, you can contact us via vnsupport@pingpongx.com. Note: Account name, Name on ID card and Account holder must be the same.
-
Which sites does PingPong currently support for Amazon?We support Amazon -- North America, Europe, UK, Japan, Australia, India and Singapore.
-
What is the difference between a registered business account and a personal account?Personal account only supports withdrawals to their own account, and the company/business account only supports withdrawals to the company's public account.
-
How do I know what kind of currency I need to choose?It depends on what marketplace you choose.
-
Can I register multiple PingPong accounts with the same set of details?No. A mobile phone number, email address, and identity information can only be registered with one PingPong account. Once the information is uploaded, it will be authenticated, and the second set of identity information cannot be re-uploaded.
-
What is the notice about the address?You must fill in the details as much as possible with the house number, name of the street, ward and province. These details must be separated by commas.
-
How can I delete my account?PingPong is so sorry to hear that. PingPong can support blocking your account. If you want to block the account please send an email to us to vnsupport@pingpongx.com, our CS team will support you.
-
Why is my account blocked?PingPong is so sorry about that. Your account is blocked because PingPong does not receive enough information to verify your account yet, if this is a real account, please provide information via email vnsupport@pingpongx.com we will support to activate the account.
-
Why don't I receive the payment to my PingPong account?Transfer between banks takes 3~5 working days to solve and credit to your PingPong bank. If it exceed 5 working days, you can contact us via vnsupport@pingpongx.com with all information as below: - Date of payment release - What is the platform you use? - What is the paygate? We will check and resolve the issue for you
-
How can I change my BOD?Just in case your account is under review. To change your BOD, please provide the image of ID card or Passport validated through email vnsupport@pingpongx.com our CS team will support you.
-
What is global payment service?PingPong accepts payment from platforms all over the world by providing you with a virtual account, you can use it to receive payment.
-
Where can I find all my receiving/incoming funds?You can fund it under Activities in your Pingping portal.
-
Do I need an Amazon Seller account in order to register for PingPong?No, you don’t need to set up an Amazon seller account before registering for PingPong. You will need to connect your PingPong account to an Amazon seller account later in order to withdraw funds. PingPong works with Amazon marketplaces in the US, EU, UK, Japan and Canada.
-
How to recover the account?To activate the account please contact us via email at vnsupport@pingpongx.com.