FAQ

We are sorry that we cannot support you if you're under 18, we only support and provide service for the one who is more than 18 years old. 

No. You can only add a savings account which is under your company name, and you cannot add another person's bank details. You can also withdraw payments in a Current account of a Company which you own as a sole proprietor or have a partnership in. 

No. A mobile phone number, email address, and identity information can only be registered with one PingPong account. Once the information is uploaded, it will be authenticated, and the second set of identity information cannot be re-uploaded. 

No, you don’t need to set up an Amazon seller account before registering for PingPong. You will need to connect your PingPong account to an Amazon seller account later in order to withdraw funds. PingPong works with Amazon marketplaces in the US, EU, UK, Japan and Canada. 

 Just in case your account is under review. To change your BOD, please provide the image of ID card or Passport validated through email vnsupport@pingpongx.com our CS team will support you.  

To change your address, please provide a full address including house number, street name, ward and province through email vnsupport@pingpongx.com, our CS team will support you. 

 Just in case your account is under review.  - In case totally wrong, PingPong can not support you changing it.Please kindly register a new email.  - In case you type the wrong character or missing surname, you can contact us via vnsupport@pingpongx.com. Note: Account name, Name on ID card and Account holder must be the same. 

PingPong is so sorry to hear that. PingPong can support blocking your account. If you want to block the account please send an email to us to vnsupport@pingpongx.com, our CS team will support you. 

   Step 1: Access to website: https://business.pingpongx.com/entrance/signup?location=in.  Click to “Register” and fill in your information.  Step 2: PingPong will send the activation email to your email address that you registered with  You can check your email and click “Activate now” to activate.  Step 3: After activating the account successfully, you sign into your account.  Step 4: Complete by filling in all information.  Step 5: Complete your company information.  Personal account must

You will receive a Virtual account from Pingpong which you need to add in your business Platform. While the fund is transferred, it will be transferred to the Pingpong account. Wherein, post that the fund will be transferred to your local bank account from Pingpong. 

It depends on what marketplace you choose. 

It is a very simple process and can be completed within 5-10 minutes. After signing up, your account gets approved within a working day. Thereafter you can start using the account for receiving payments from across the globe.  

 PingPong supports 7 currencies: USD/CAD/SGD/JPY/AUD/ EUR/GBP 

To activate the account please contact us via email at vnsupport@pingpongx.com. 

There is no charge for registration and collection of platform payments. The maximum fee of 1% is charged only during the withdrawal of funds from Pingpong account to the beneficiary bank account. There is no other invisible fee. 

You can add the name and the link of that platform into 2blanks as below. If your sales category is Books, you must provide: operating license including store link, MWS Token, Store invoices issued in the last 2 months and screenshot of your store on Seller Central to prove that your store is owned. 

If you didn’t receive an activation email, please check your spam folder. If it is still not found, please check if the email is right. If it is right, please request again. if it is wrong, please enter your email address again. If there is still a problem, please contact customer service through cs-india@pingpongx.com. 

 If you didn’t receive the confirmation code, please check the number you input and request a new verification code again. Confirmation code will be sent within 1 minute, please try again after 1 min to avoid clicking too many times. 

We also support receiving money from other currencies such as SGD, CNH, HKD. Except 9 currencies, we are sorry that we cannot support. 

 To open a Business account, you need to provide the following information:  - Bank statement (Bank Statement) of the last 3 months in PDF format and display information such as account number - account holder’s name - bank name.  - Identity card - Note: Information of Pingpong account holder and the beneficiary account (Receiving account) must be the same name 

PingPong accepts payment from platforms all over the world by providing you with a virtual account, you can use it to receive payment. 

Personal account only supports withdrawals to their own account, and the company/business account only supports withdrawals to the company's public account. 

You must fill in the details as much as possible with the house number, name of the street, ward and province. These details must be separated by commas. 

The prefix of phone number must be the code of your country or region.  

You can fund it under Activities in your Pingping portal.  

We support Amazon -- North America, Europe, UK, Japan, Australia, India and Singapore. 

When there is unusual large amount of money on your account, we ask you to provide the documents to ensure user safety and adhere to strict rules and regulations set forth by government, laws and affiliated banks.   

 Transfer between banks takes 3~5 working days to solve and credit to your PingPong bank.  If it exceed 5 working days, you can contact us via vnsupport@pingpongx.com with all information as below:  - Date of payment release  - What is the platform you use?  - What is the paygate? We will check and resolve the issue for you 

PingPong is so sorry about that. Your account is blocked because PingPong does not receive enough information to verify your account yet, if this is a real account, please provide information via email vnsupport@pingpongx.com we will support to activate the account.